A paper examined a survey of older people's experiences of home care services. No significant change in satisfaction between 2003 and 2006 was found.
Source: Juliettte Malley, Ann Netten and Karen Jones, Using Survey Data to Measure Changes in the Quality of Home Care: Analysis of the Older People's User Experience Survey 2006, Discussion Paper 2417/2, Personal Social Services Research Unit/University of Kent (01227 823963)
Links: Report
Date: 2007-Nov